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SSC HR Solutions
Senior Technical Architect ServiceNow
Join SSC HR Solutions in Cairo as a Senior Technical Architect for ServiceNow. Lead design and implementation, leveraging ITSM, CSM, and more. 7+ years required.
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Customer Service Management
Human Resources Service Delivery
IT Operations Management
IT Service Management
Integration Hub
Security Operations
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Field Service Management
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Strategic Portfolio Management
Job description
Posted on:
May 28, 2025
Lead ServiceNow solutions design, implementation, and support. Provide architectural leadership and drive innovation.
Requirements
- Bachelor’s degree in computer science, Information Technology, or related field.
- 7+ years of experience in ServiceNow consulting, with hands-on experience in multiple ServiceNow modules (ITSM, CSM, FSM, HRSD, SPM, Performance Analytics, ITOM, SecOps, etc.).
- Proven expertise in providing design and solutions to the business requirements.
- Experience in leading the implementations and/or managed services team.
- Proven experience in configuring and customizing ServiceNow, including scripting (JavaScript) and integrations (SOAP/REST).
- Strong expertise in ITSM processes and ITIL frameworks.
- Strong communication skills and the ability to interact with both internal and external senior stakeholders.
- Ability to manage multiple tasks and projects simultaneously while delivering high-quality results.
Requirements Summary
Bachelor's degree, 7+ years of ServiceNow experience, strong communication skills, and ability to manage multiple tasks
