SSC HR Solutions

Senior Technical Architect ServiceNow

Join SSC HR Solutions in Cairo as a Senior Technical Architect for ServiceNow. Lead design and implementation, leveraging ITSM, CSM, and more. 7+ years required.

ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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Customer Service Management
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Human Resources Service Delivery
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IT Operations Management
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IT Service Management
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Integration Hub
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Security Operations
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Strategic Portfolio Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Field Service Management
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Certified Implementation Specialist - Human Resources
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Certified Implementation Specialist - IT Service Management
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Certified Implementation Specialist - Strategic Portfolio Management

Job description

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Posted on:
 
May 28, 2025

Lead ServiceNow solutions design, implementation, and support. Provide architectural leadership and drive innovation.

Requirements

  • Bachelor’s degree in computer science, Information Technology, or related field.
  • 7+ years of experience in ServiceNow consulting, with hands-on experience in multiple ServiceNow modules (ITSM, CSM, FSM, HRSD, SPM, Performance Analytics, ITOM, SecOps, etc.).
  • Proven expertise in providing design and solutions to the business requirements.
  • Experience in leading the implementations and/or managed services team.
  • Proven experience in configuring and customizing ServiceNow, including scripting (JavaScript) and integrations (SOAP/REST).
  • Strong expertise in ITSM processes and ITIL frameworks.
  • Strong communication skills and the ability to interact with both internal and external senior stakeholders.
  • Ability to manage multiple tasks and projects simultaneously while delivering high-quality results.

Requirements Summary

Bachelor's degree, 7+ years of ServiceNow experience, strong communication skills, and ability to manage multiple tasks