Senior Technical Consultant - ITOM

As a Technology Workflows Senior Consultant with expertise in IT Operations Management (ITOM), you will deliver ServiceNow solutions in a client-focused consulting environment. Collaborate with talented consultants to deliver next-generation solutions for ServiceNow’s customers.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Solid understanding of the ITIL Model and its application.
• Experience with public/private cloud platforms (AWS, Azure, Google Cloud), containers (Docker, Kubernetes), and enterprise-scale applications (Oracle, WebSphere, Apache).
• Proficiency in scripting languages (JavaScript, Linux Shell, PowerShell, Python) and protocols (HTTP, TCP, SNMP, SOAP, REST, RegEx).
• Familiarity with monitoring platforms (SolarWinds, SCOM, Nagios) and Experience with Event Management tools (Netcool, HPOM, BPPM).
• Strong system administration skills (Unix, Linux, Windows) and network troubleshooting expertise.
• Hands-on experience in installing and configuring Enterprise-scale applications such as Oracle, WebSphere, and Apache.
• Experience with service-oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server).
• Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards.
• Understanding of networking functionality, Network Fault Management, and advanced troubleshooting including the ability to gather and analyse raw event data.
• Excellent communication and presentation skills, with the ability to simplify technical concepts for diverse audiences.
• Demonstrated experience in Agile project teams, gathering requirements, and writing user stories.
• Proven ability to influence and consult, delivering tailored solutions aligned with client needs.

Benefits

• Competitive salary and benefits package
• Opportunity to work with a global market leader
• Collaborative and dynamic work environment
• Opportunities for professional growth and development
• Flexible work arrangements (dependent on role)