ServiceNow

Senior Technical Consultant (OTM Expert)

Join ServiceNow as a Senior Technical Consultant (OTM Expert) in Addison, TX. Leverage your 8+ years of experience and ServiceNow expertise to design OTM solutions, ensuring successful implementation and customer training. Enjoy a flexible work environment.

ServiceNow Role Type:
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ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
October 8, 2025

This Senior Technical Consultant role involves designing and delivering ServiceNow OTM (Operational Technology) solutions. Consultants will translate business needs into technical specifications and ensure consistent product implementation, guiding customers through documentation and training. The role requires strong expertise in ServiceNow's platform and a focus on long-term success and business value.

Requirements

  • Experience in integrating AI into work processes.
  • Industry domain expertise in ITOM ServiceNow modules.
  • Familiarity with Purdue Model and ISA-95/IEC 62443 segmentation concepts.
  • Experience configuring network data feeds and validating data visibility.
  • 8+ years of experience as a professional services organization (or equivalent education/experience).
  • FDD21 (FD21).

Benefits

  • Flexible work environment

Requirements Summary

8+ years of professional services experience. ServiceNow certification or equivalent (e.g., CIS). Experience integrating AI into work processes