Senior Technical Consultant, Platform - Federal

The Sr. Technical Consultant, Expert Services is responsible for consulting with customers and configuring the ServiceNow Platform products based on configuration best practices to accelerate and drive customer business outcomes. The role involves creation and delivery of platform solutions, support of engagement efforts, advising customers, leading customer design workshops, and guiding customers in completing required documentation.

Requirements

• United States Top Secret / Sensitive Compartmented Information (TS/SCI) Clearance
• 3 years of experience working in US federal agencies and environment with ServiceNow Government Community Cloud (GCC)
• ServiceNow security experience including Vault, Edge Encryption and Data Privacy
• ServiceNow Domain Separation
• At least 5 years of hands-on configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a complex and varied customer environments, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
• Experience with data management, database design, and database concepts
• Experience working with self-hosted installations of the ServiceNow platform
• Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
• ServiceNow certifications Certified System Administrator (CSA), Certified Application Developer (CAD)
• Proven team player and team builder

Benefits

• Health insurance
• Retirement plan
• Paid time off
• Flexible work arrangements
• Professional development opportunities