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Aledade
Senior Technical Product Manager
Senior Technical Product Manager at Aledade (Bethesda, MD). Lead Zendesk platform roadmap & execution. 8+ yrs product mgmt, SaaS/ITSM expertise, ServiceNow/ticketing systems knowledge required. Competitive benefits included.
ServiceNow Role Type:
Sales
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 10, 2025
Aledade is seeking a Senior Technical Product Manager to lead the product roadmap, execution, and management of their Zendesk platform. The role involves collaborating with stakeholders, designing solutions, leveraging Zendesk knowledge, and driving business value. The technical leader will own the user experience and ensure the platform aligns with Aledade's business objectives.
Requirements
- 8+ years of product management experience in technology, SaaS, or customer service.
- Proven track record working as a product manager in customer service, contact center, or ITSM.
- Experience with ticketing systems like Zendesk, Salesforce, and ServiceNow.
- Experience with integrations between enterprise applications like Zendesk and Salesforce.
- Strong understanding of SaaS platform features and limitations.
- Excellent organizational and communication skills.
Benefits
- Flexible work schedules
- Health, dental and vision insurance
- Time-off plan
- Paid volunteer days
- Paid holidays
- Parental leave
- Sabbatical
- Educational Assistant Program
- Clinical Employee Reimbursement Program
- Stock options
- 401(k)
Requirements Summary
8+ years product management experience. Experience with Zendesk & Salesforce. SaaS ticketing system experience
