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ServiceNow
Senior Technical Program Manager
Join ServiceNow in Orlando as a Senior Technical Program Manager. Leverage ServiceNow skills to enhance AI performance, analyze data, and drive product strategies.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Incident Management
Reporting and Analytics
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 30, 2025
ServiceNow is seeking a passionate and detail-oriented AI Business Product Manager to join their Customer Support and Services team. This role involves analyzing data related to customer interactions, AI performance, and user behavior to drive enhancements in AI response quality. The ideal candidate will translate data findings into actionable strategies and collaborate with technical and non-technical teams.
Requirements
- Analyze data related to customer service interaction, AI performance, user behavior, and product usage
- Translate analytical findings into product requirements and business recommendations
- Collaborate with product managers and engineering teams
- Support development and measurement of KPIs
- Identify patterns, anomalies, and areas of opportunity
Requirements Summary
Bachelor’s degree in related field. 5+ years experience. Proficient in SQL, data visualization tools, and Python
