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ServiceNow
Senior Technical Support Engineer - Performance (Weekend shift)
Join ServiceNow as a Senior Technical Support Engineer in Dublin. Resolve performance issues, mentor juniors, and leverage ServiceNow skills. Weekend shifts.
ServiceNow Role Type:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
October 9, 2025
ServiceNow is seeking a Senior Technical Support Engineer to manage and resolve Performance and instance availability issues for its ServiceNow Technical Support team. This customer-facing role involves mentoring junior team members and providing technical guidance to customers. The position requires weekend or holiday work and a rotational shift pattern with 8am - 5pm work hours.
Requirements
- Experience integrating AI into work processes
- Troubleshooting difficult technical issues
- Strong relational database skills (MySQL, Oracle)
- Java experience
- Strong scripting skills (JavaScript, Python, Perl, Unix Shell, Windows Shell)
- Advanced Unix/Linux experience
- Work knowledge of web application stack components (SOAP, REST)
- Experience diagnosing performance degradation
- Teamwork and communication skills
- Excellent time management
- High commitment to quality and customer service
- Understanding of basic networking and system administration
Benefits
- Competitive Salary
- Equal Opportunity Employer
Requirements Summary
Experience with AI integration & troubleshooting. Strong scripting skills, database knowledge, and Unix/Linux. Excellent communication and teamwork skills required
