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ServiceNow
Senior Technical Support Engineer - Platform Tech
Join ServiceNow in Cariari as a Senior Technical Support Engineer. Leverage your 4+ years of experience to resolve complex issues on the ServiceNow platform.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 30, 2025
As a Senior Technical Support Engineer, you will be part of a global organization that guides customers during critical issues to ensure timely and effective case resolution. You will resolve technical cases, provide amazing customer support experiences, and understand the ServiceNow platform and core functionalities.
Requirements
- 4+ years customer facing technical support experience
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Ability to explain solutions to complex technical problems
Benefits
- Export Control Regulations mentioned, which might be related to job benefits or requirements
Requirements Summary
4+ years customer facing technical support experience, ability to troubleshoot difficult technical issues, ability to read basic Java/JavaScript code
