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ServiceNow
Senior Technical Support Engineer - Platform Tech
Join ServiceNow in Heredia as a Senior Technical Support Engineer. Leverage your ServiceNow skills to resolve critical issues and enhance customer experiences.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 5, 2025
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers. As a Senior Technical Support Engineer, you will guide customers during critical issues to ensure a timely and effective case resolution. You will resolve technical cases created by customers and provide amazing customer support experiences.
Requirements
- 4+ years customer facing technical support experience
- Proficiency in Portuguese, English, and Spanish
- Experience in leveraging or critically thinking about how to integrate AI into work processes
- Ability to troubleshoot difficult technical issues
- Ability to read basic Java/JavaScript code
Benefits
- competitive salary
- comprehensive benefits package
- opportunities for professional growth and development
Requirements Summary
4+ years customer facing technical support experience, proficiency in Portuguese, English, and Spanish, and ability to troubleshoot difficult technical issues
