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ServiceNow
Senior Technical Support Engineer - Platform Tech
Join ServiceNow in Orlando as a Senior Technical Support Engineer. Leverage AI and Java skills to resolve complex issues and enhance customer support.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 6, 2025
ServiceNow is seeking a Senior Technical Support Engineer to guide customers during critical issues, ensuring a timely and effective case resolution. The role focuses on understanding and troubleshooting complex issues with AI-powered tools, collaborating with business units, and providing exceptional customer support experiences. It involves utilizing web, chat, email, and telephone support strategies.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 4+ years customer facing technical support experience.
- Ability to troubleshoot difficult technical issues with ease and complexity.
- Ability to read Java/JavaScript code.
- Ability to explain solutions to complex technical problems.
- Personal commitment to quality and customer service.
Requirements Summary
4+ years technical support exp., customer facing. Ability to troubleshoot & explain solutions. Proficient in Java/JavaScript and AI integration
