Senior Technical Support Engineer

We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace.

Requirements

• Prior ServiceNow IT Service Management Platform experience.
• Strong familiarity with ServiceNow’s configuration management database (CMDB), ServiceNow Discovery, ServiceNow SAM/SAMPro.
• Passionate customer orientation and dedication.
• Strong analytical and problem-solving skills.
• Solid interpersonal skills.
• Excellent verbal, written, and listening communication skills with English.
• Basic programming and scripting knowledge e.g., PowerShell.
• Experience with Windows and Unix/Linux operating systems, Oracle and MS SQL Server databases, SQL queries, and networking.
• Experience with IIS, Browser/Dev Tools, API, and REST calls.
• Experience with Database skills – writing SQL queries.
• Understanding of Authentication technology and services (OAuth, SSO, IDPs, SAML).

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan