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ServiceNow
Senior Technical Support Engineer
Join ServiceNow as a Senior Technical Support Engineer in Tokyo. Leverage your 4+ years of experience to resolve complex issues on the ServiceNow platform.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 2, 2025
The Senior Technical Support Engineer is part of a global organization that guides customers during critical issues to ensure timely and effective case resolution. The support engineer will resolve technical cases, provide amazing customer support experiences, and understand the ServiceNow platform and its core functionalities.
Requirements
- 4+ years customer facing technical support experience
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Ability to explain solutions to complex technical problems
- Personal commitment to quality and customer service
Benefits
- Equal opportunity employer
- Accommodations for people with disabilities
- Export control regulations compliance
Requirements Summary
4+ years customer support experience, AI integration skills, and ability to troubleshoot complex technical issues
