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ServiceNow
Senior Technical Support Engineer
Join ServiceNow as a Senior Technical Support Engineer in Sydney. Leverage your 5+ years of experience to resolve complex platform issues and enhance customer satisfaction.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 27, 2025
ServiceNow is seeking a Senior Technical Support Engineer to resolve customer issues and provide technical guidance. The role involves managing complex ServiceNow platform issues, understanding cloud technologies, and contributing to platform improvement initiatives. This position is key in building knowledge about the ServiceNow platform and its capabilities.
Requirements
- 5+ years of related experience within application technical support or software development environment
- Demonstrated creative problem-solving approach and strong analytical skills
- Proficiency in analyzing log files and standard debugging concepts
- Familiarity with incident management, knowledge base, defect & escalation management
- Previous experience working with platforms such as Incident, Problem and Change Management, Project Management, and SLAs
- Experience in troubleshooting SaaS/web applications
- Experience in troubleshooting JavaScript Code
- Excellent communication skills (verbal and written)
Requirements Summary
5+ yrs exp. in tech support/software dev. Strong analytical & problem-solving skills. Proficient in scripting and debugging
