Senior Technical Support Engineer

ServiceNow is seeking a Senior Technical Support Engineer to guide customers during critical issues, ensuring a timely and effective case resolution. The role involves understanding the ServiceNow platform, using diagnostic tools, collaborating with teams, and providing solutions to technical problems. The ideal candidate will be passionate about customer support and tech, with a commitment to quality and innovation.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 4+ years customer facing technical support experience
• Ability to troubleshoot difficult technical issues with ease and complexity.
• Ability to read basic Java/JavaScript code
• Ability to explain solutions to complex technical problems.
• Personal commitment to quality and customer service

Benefits

• Competitive Salary