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ServiceNow
Senior Technical Support Engineer
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 15, 2025
ServiceNow is seeking a Senior Technical Support Engineer to guide customers through critical issues, ensuring a positive experience. The role involves resolving complex technical cases, utilizing diagnostic tools, and providing exceptional customer support through various channels. The engineer also plays a role in process and product improvements. ServiceNow aims to be a global market leader in cloud-based AI-enhanced technology.
Requirements
- 5+ years of experience in customer-facing technical support roles
- 3+ years with a Masters degree is equivalent
- Strong understanding of JavaScript and ability to read/interpret Java/JavaScript code
- Experience with RESTful APIs, Web Services, and authentication protocols
- Familiarity with LDAP, networking, email troubleshooting, and import/export operations
Requirements Summary
5+ years of tech support experience. 3+ years of mastery in a Masters degree (equivalent). Strong JS & Java/JavaScript coding skills
