Senior Technical Support Engineer

ServiceNow is seeking a Senior Technical Support Engineer to provide technical guidance to customers, ensuring timely resolution of issues. The role involves troubleshooting, diagnosing, and escalating complex problems, using various technologies to understand and resolve customer issues. ServiceNow is a global market leader, connecting people and systems to empower organizations in the financial industry.

Requirements

• 4+ years customer facing technical support experience
• Experience applying advanced troubleshooting methodology
• Windows and Linux operating system experience
• Networking experience (routers, switches, firewalls, load balancers)
• Database troubleshooting (SQL, Oracle)
• Ability to read and understand basic Java/JavaScript code
• Experience in leveraging or critically thinking about how to integrate AI into work processes