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ServiceNow
Senior Technical Support Engineer
Join ServiceNow in Orlando as a Senior Technical Support Engineer. Leverage your 4+ years of experience to resolve complex issues and enhance customer support using ServiceNow tools.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 30, 2025
We are seeking a Senior Technical Support Engineer to join our global organization. The successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies.
Requirements
- 4+ years customer facing technical support experience
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Ability to explain solutions to complex technical problems
- Personal commitment to quality and customer service
Benefits
- Export Control Regulations
- Accommodations
- Equal Opportunity Employer
Requirements Summary
4+ years of customer-facing technical support experience, experience in integrating AI, and ability to troubleshoot technical issues
