Senior Technical Support Engineer

ServiceNow is seeking a Senior Technical Support Engineer to join their Global Technical Support team. The successful candidate will provide technical support to customers, troubleshoot complex technical issues, and work on strategic initiatives for process improvements.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• A Bachelor's in Computer Science (or related technical degree) or 3+ years of related experience within a technical support environment.
• A good understanding of Object-oriented programming languages like Java.
• An understanding and knowledge of the components in the web applications stack.
• An understanding and knowledge of the scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell.
• An understanding and knowledge of Linux/Unix.
• A Very Strong Experience with relational databases (e.g. MySQL, Oracle).
• A strong commitment to own development by continuously updating knowledge, skills, and abilities.
• The ability to understand problem statements and troubleshoot complex technical issues with ease.
• The ability to take ownership and lead the investigation to resolve complex issues.
• The ability to build a trustworthy reputation by honoring agreements and reliably following through on commitments.
• A proven ability to maintain a professional demeanor when handling complex user issues.
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
• A personal commitment to quality and customer service.
• The ability to remain focused on achieving key goals, even in the face of obstacles and setbacks.
• The ability to multi-task and efficiently manage the case queue.
• The ability to respond to different situations with an appropriate level of flexibility.
• The ability to operate in a demanding and high presssure environment.
• A team player attitude to work efficiently in a collaborative environment.
• The ability to adapt to a fast changing environment.

Benefits

• Health benefits
• 401(k) matching
• Stock options
• Flexible work arrangements