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ServiceNow
Senior Technical Support Engineer
Join ServiceNow as a Senior Technical Support Engineer in Heredia. Leverage your 4+ years of experience to resolve complex issues on the ServiceNow platform. Competitive salary and benefits.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 28, 2025
ServiceNow is seeking a Senior Technical Support Engineer to resolve technical cases for customers and provide excellent customer support experiences. The ideal candidate will have 4+ years of customer-facing technical support experience and a strong understanding of the ServiceNow platform.
Requirements
- 4+ years customer facing technical support experience
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Ability to explain solutions to complex technical problems
- Personal commitment to quality and customer service
Benefits
- Competitive salary and benefits package
- Opportunity to work with a global market leader in AI-enhanced technology
- Collaborative and inclusive work environment
Requirements Summary
4+ years customer-facing technical support experience, ability to troubleshoot complex technical issues, and personal commitment to quality and customer service
