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ServiceNow
Senior Technical Support Engineer
Join ServiceNow in Orlando as a Senior Technical Support Engineer. Leverage your 4+ years of experience to resolve complex issues and enhance customer support.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 29, 2025
We are seeking a Senior Technical Support Engineer to provide technical resources to guide our customers during critical issues, ensuring timely and effective case resolution. The successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication.
Requirements
- 4+ years customer facing technical support experience
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Ability to explain solutions to complex technical problems
Requirements Summary
4+ years customer facing technical support experience, AI experience, and ability to troubleshoot complex technical issues
