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ServiceNow
Senior Technical Support Engineer (Integration)
Join ServiceNow in Tokyo as a Senior Technical Support Engineer. Leverage your 4+ years of experience and ServiceNow skills to resolve critical issues.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 11, 2025
ServiceNow is seeking a Senior Technical Support Engineer to guide customers through critical issues, ensuring a timely resolution. This role involves understanding the ServiceNow platform and utilizing diagnostic tools, technical communication, and problem-solving skills. The ideal candidate will contribute to both customer experience and ServiceNow platform improvements.
Requirements
- 4+ years of customer facing technical support experience
- Ability to troubleshoot difficult technical issues
- Ability to read basic Java/JavaScript code
- Understanding of ServiceNow platform (web, chat, email, case updates, REST API)
- FD21 score
Requirements Summary
4+ yrs tech support exp, Java/JS reading/debugging skills, and ServiceNow platform knowledge
