Senior Technical Writer - Field Services Management

ServiceNow is seeking a Senior Technical Writer to work closely with engineering and product management to create user-focused technical documentation for various products. The role involves contributing to content strategy, developing documentation processes, and understanding the ServiceNow product ecosystem. ServiceNow is a global market leader focused on AI-enhanced technology.

Requirements

• Experience in integrating AI into work processes.
• Understanding of content development life cycles and processes.
• 5+ years of technical communication experience.
• Experience authoring in the Darwin Information Typing Architecture (DITA).
• Experience independently planning, creating, and delivering documentation in a fast-paced environment.
• Ability to mentor writers and collaborate effectively.
• Adaptability to changing priorities and diverse teams.