Senior UC Engineer

This position is for a Senior UC Engineer with a focus on Unified Communications platforms (UC). Responsibilities include operational support, administration of Microsoft Teams and Google Suite, support for telephony and video conferencing, incident management, and proactive monitoring using tools like Martello Vantage DX, Teams Pro Portal, and Poly Lens. The role requires a proactive approach and ability to diagnose technical issues.

Requirements

• Operational support for all Unified Communications products
• Administration and support for Microsoft Teams
• Support for Microsoft Teams Integrated External Telephony
• Support for Google Suite, Zoom, Webex, and Lark
• Support for Video Conferencing solutions, specifically Poly/HP products and admin tools
• Resolve major incidents following incident, change, and problem management processes
• Monitor UC-related ServiceNow incidents
• Proactive monitoring and alerting using Martello Vantage DX, Teams Pro Portal, and Poly Lens
• 5+ years of experience in a similar UC role
• Ability to read and write PowerShell scripts
• Strong understanding of telecommunications, including SBCs (Ribbon SwE lite and Ribbon 1000)
• Voice applications and integration, including Auto Attendants, Call Queues, IVRs, Voice Call Control, Audio Conferencing, CDR, E-911, Fax, Voicemail, Contact Centre solutions (specifically AnywhereNow), and programmable APIs
• Voice configuration expertise including Centralised SIP Trunking, dial plans, call routing, number translation, and normalisation
• Experience with tenant-to-tenant migrations, specifically UC workloads
• Knowledge of Microsoft Places
• Understanding of network architecture, including TCP/IP networking
• Knowledge of interoperability between Microsoft Teams and other Microsoft 365 applications
• Understanding of identity, authentication, security, privacy, and compliance in cloud and hybrid UC solutions

Benefits

• 25 days annual leave
• Bank holidays