Senior UX Content Strategist

NewRocket is seeking a Senior UX Content Strategist to manage end-to-end content strategy for service portal projects, from discovery to go-live. The Strategist will provide expert consulting to optimize ServiceNow content, taxonomy, and information architecture. The ideal candidate will have a strong background in providing professional services to client organizations with complex needs.

Requirements

• 8+ years related work experience in information architecture, business analysis, content strategy or UX strategy
• 6+ years working with enterprise knowledge and service catalog management
• 4+ years working with ServiceNow or a similar SAAS platform
• Proven critical thinking with demonstrated ability to ingest and analyze complex ideas and/or problems
• Keen attention to detail
• Understanding of the best practices of content architecture, optimization, and management
• Excellent communication skills
• Excellent time management and organizational capabilities
• Excellent listening skills
• Excellent Office 365 skills
• Commitment to being an engaged team player
• Proven success building stakeholder relationships

Benefits

• Diverse and inclusive workplace
• Equal opportunity workplace and affirmative action employer
• Committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status