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ServiceNow
Senior UX Researcher, Customer & Partner Experiences
Join ServiceNow in San Diego as a Senior UX Researcher. Leverage ServiceNow skills to enhance customer experiences through research and collaboration. Competitive benefits!
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
Service Portal
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 6, 2025
ServiceNow is seeking a Senior UX Researcher to represent customer needs across the product lifecycle. The role involves utilizing research methods to validate features, test designs, and communicate insights, and collaborating with Product Managers and Designers. The company offers competitive compensation and benefits packages.
Requirements
- Experience in integrating AI into work processes.
- Solid understanding of customer-centered research techniques.
- Portfolio demonstrating research influence.
- Ability to learn quickly.
- Understanding of user interface design, usability evaluation, and task analysis.
- Experience with online surveys and qualitative research.
Benefits
- Health plans
- 401(k) Plan
- Flexible spending accounts
- Flexible time away plan
- Family leave programs
- Competitive On Target Earnings (OTE) incentive compensation
- Equity
Requirements Summary
5+ years in customer-centered research. Strong user interface & usability skills. Portfolio demonstrating research impact. Understanding of research methodology & data analysis
Apply now
San Diego
|
California
United States
Senior
In-Person
Full Time
126700-215400 USD/year