Serigor Inc.

Develop and maintain a structured knowledge base and documentation framework to support self-service and operational efficiency.

Requirements

• 5+ years of experience as a Technical Writer, Knowledge Manager, or similar role.
• Proven experience building or revamping knowledge base systems from the ground up.
• Strong written and verbal communication skills with a focus on clarity and usability.
• Proficient with knowledge management and documentation tools (e.g., SharePoint, ServiceNow, Zendesk Guide, or similar).
• Ability to translate technical concepts into simple, actionable content.
• Familiarity with content organization strategies like topic-based authoring, metadata tagging, and content hierarchies.
• Experience working with technical teams in IT, product, or software development environments.
• General Experience: Experience conducting business analysis and research.
• Ability to make complex analyses of data and information and make recommendations.
• Comfortable engaging with stakeholders across all levels to gather feedback and requirements and ensure alignment with business needs and priorities.
• Fluent preparing written materials and facilitating presentations and formal briefings.
• Exceptional communications skills.
• Minimum Qualifications: 5 years of experience conducting business analysis.
• Bachelor’s Degree from an accredited college or university in business, or Statistics.