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Serigor Inc.
Serigor Inc.
Join Serigor Inc. in Richmond, VA as a Technical Support Analyst. Leverage your ServiceNow skills to provide Tier 1 EHR support. 5+ years Oracle Health experience required.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 6, 2025
This Contracted Technical Support Analyst is responsible for providing Tier 1 support to EHR end users. This role involves troubleshooting technical issues, configuring settings, maintaining EHR activities, and ensuring stable and fully operational EHR deployments within the client Electronic Health Record initiative. Strong technical skills and customer service are key.
Requirements
- 5 years of experience with Oracle Health Millenium Cerner EHR.
- 3 years of ServiceNow or similar ITSM experience.
- 3 years of experience with hardware, software, and basic network issues.
- Strong written and oral communication skills.
- Ability to handle multiple competing priorities.
Requirements Summary
5+ years Oracle Health experience, 3+ years ServiceNow, & 3+ years of technical troubleshooting. Strong communication & customer service skills are crucial
