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Serigor Inc.
Serigor Inc.
EHR Helpdesk Shift Lead at Serigor Inc. in Raleigh, NC. Lead Epic support, mentor teams, and utilize ServiceNow for efficient healthcare IT solutions.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 3, 2025
The EHR Helpdesk Shift Lead serves as the senior technical lead and subject matter expert for Epic-related support activities within the centralized IT Helpdesk. The role provides expert-level troubleshooting, guides lower-tier analysts, and ensures effective support coverage during assigned shifts.
Requirements
- Bachelor’s degree in information technology, Health Informatics, or related field, or equivalent combination of education and experience
- Minimum of 3 years supporting Epic and healthcare applications
- Proficiency with ServiceNow
- Experience supervising or mentoring helpdesk teams in a healthcare setting
- Strong understanding of clinical workflows and healthcare operations
Requirements Summary
Bachelors degree in IT or related field, 3+ years Epic experience, proficiency in ServiceNow, and experience supervising helpdesk teams
Apply now
Raleigh
|
North Carolina
United States
Mid-Level
Hybrid
Contract / Temporary
