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Serigor Inc.
Serigor Inc.
EHR Helpdesk Shift Lead at Serigor Inc. in Raleigh, NC. Lead Epic support, manage ServiceNow tickets, and ensure top-tier healthcare IT service.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 3, 2025
This contract position is for a Serigor Inc. EHR Helpdesk Shift Lead. The Lead will be the senior technical expert for Epic-related issues within the centralized IT Helpdesk. They will resolve incidents, provide guidance to analysts, and ensure excellent support coverage for healthcare facilities.
Requirements
- Serve as the highest escalation point for complex Epic-related incidents.
- Provide expert-level support for Epic applications.
- Monitor and prioritize ServiceNow ticket queues.
- Coordinate with clinical informatics and application teams.
- Oversee helpdesk operations during shift.
Requirements Summary
Bachelor's degree in IT or related field. 3+ years of Epic support experience, ServiceNow proficiency, and healthcare operations knowledge. Highly Desired supervisory experience
Apply now
Raleigh
|
North Carolina
United States
Mid-Level
Hybrid
Contract / Temporary
