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Serigor Inc.
Serigor Inc.
Join Serigor Inc. in Raleigh, NC as a Senior Service Desk Analyst. Leverage your ServiceNow expertise to provide top-notch IT support. HDI certification preferred.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 26, 2025
The Service Desk Analyst-Senior is the primary point of contact for customer incidents and service requests. This position provides technical support to users of IT systems, working under supervision. The role requires a high customer service orientation, strong troubleshooting skills, and expertise in ServiceNow and Microsoft technologies.
Requirements
- Excellent customer service skills
- Advanced computer literacy
- Understanding of the IT Service Management methodology
- Experience with ServiceNow (preferred)
- HDI Support Center Analyst certification (preferred)
- Effective communication skills
- Advanced troubleshooting skills
- Strong problem-solving skills
Requirements Summary
Associate degree in computer information technology, or equivalent experience. 2-4 years of experience. Experience with ServiceNow and Microsoft technologies. Strong troubleshooting & communication skills
Apply now
Raleigh
|
North Carolina
United States
Entry Level
In-Person
Contract / Temporary
