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MAG
Service Analyst
Join MAG as a Service Analyst in Manchester. Leverage ServiceNow skills in IT support, ensuring smooth operations. Enjoy flexible benefits and a supportive environment.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 2, 2025
Based at Manchester Airport, MAG is a diverse employer welcoming candidates from all backgrounds. The company provides airport facilities and travel services to connect people with the world.
Requirements
- Solid understanding of ITIL practices
- Strong analytical thinking and problem-solving skills
- Experience working in service operations or IT support function within a large, complex organisation
- Exposure to outsourced vendor management and working across both in-house and third-party IT teams
- Experience with ServiceNow or equivalent ITSM tools
- Strong documentation, reporting and communication skills
- Knowledge of technologies such as Windows 10, Office 365, Active Directory and common enterprise IT environments
Benefits
- Flexible and generous company pension plan
- 24 days holiday plus bank holidays
- Free parking
- Subsidised public transport
- Huge range of company discounts
- 2 volunteering days per year
- Free Virtual GP service
- Care Concierge service
Requirements Summary
2-5 years of experience in service operations or IT support, ITIL certification and strong analytical skills
Apply now
Manchester
|
Greater Manchester
United Kingdom
Entry Level
Hybrid
Full Time
