Service Asset & Configuration Manager

The Service Asset & Configuration Manager will establish, manage, and improve the governance and control of IT assets and Configuration Items (CIs) across the organisation, ensuring the Configuration Management Database (CMDB) is accurate, complete, and supports effective service delivery, risk management, and decision-making.

Requirements

• Proven experience in IT Asset and Configuration Management within an ITIL-aligned service environment.
• Strong understanding of ITIL practices, particularly SACM (Service Asset and Configuration Management).
• Experience with ITSM tools (preferably Helix, or equivalent such as ServiceNow).
• Demonstrable experience in designing and maintaining CI data models.
• Experience of working in complex, multi-vendor IT landscapes.
• Excellent stakeholder engagement skills, with the ability to influence and collaborate across geographically dispersed teams.
• Strong analytical and problem-solving skills.
• Experience in generating and presenting asset and configuration reporting to multiple stakeholder groups.

Benefits

• Opportunity to work in a creative and purpose-driven company.
• Chance to develop and implement IT Asset and Configuration Management strategy and practices.
• Collaborative work environment with geographically dispersed teams.