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Singtel Group
Service Centre Client Specialist
Service Centre Client Specialist at Singtel Group, Sydney. Support Optus Enterprise customers 24/7 via phone/digital. Manage ServiceNow tickets, resolve incidents, ensure SLA compliance. ITSM experience required.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
IT Service Management
Incident Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 21, 2025
As a Service Centre Client Support Specialist, you’ll be the first point of contact for Optus Enterprise customers, providing round-the-clock support via phone and digital channels.
Requirements
- Own and resolve customer incidents and service requests, escalating where necessary.
- Monitor and manage ServiceNow ticket queues, ensuring SLA compliance.
- Communicate clearly and consistently with customers and internal teams.
- Collaborate with Technical Assurance Centre and Client Delivery teams.
- Maintain accurate documentation and contribute to service improvements.
Benefits
- Competitive compensation
- Colleague discounts
- Free counselling and support services
- Free Optus bus from Macquarie University Metro Station
- Vibrant and collaborative office campus
Requirements Summary
Customer service skills, technical troubleshooting ability, and experience with ITSM tools
