Service Delivery Analyst

Pernod Ricard is a global premium spirits and wine company that is seeking a Service Delivery Analyst to provide high-quality and responsive desktop support service to end-users. The role involves managing day-to-day incidents, service requests, and problems, as well as promoting and communicating Pernod Ricard Tech standards and procedures.

Requirements

• IT related Bachelors Degree
• Minimum of 4+ years as a desktop support analyst supporting a minimum of 500 end users
• Minimum of 4+ years supporting MS Windows OS and Office Suites
• Minimum of 4+ years supporting Apple devices –iPad, iPhone, MacBook
• HW and SW training on Desktop / Laptops
• MCSE, A+, & Apple Certified Mac Technician (ACMT) certifications strongly preferred
• Experience utilizing ServiceNow ticketing system preferred
• Experience in supporting both onsite and remote end users
• Knowledge in analysing data using tools such as Excel and PowerBI
• Strong soft skills and effective communication abilities
• Strong understanding of networking, infrastructure and client-side architectures, software lifecycle and system design
• Advanced level troubleshooting skills within the desktop environment
• Strong ability to lead end user facing coaching sessions in a formal group setting (in person and virtual)
• Ability to analyse and present data using advanced tools within Excel such as Pivot Tables, and Vlooukups, and/or experience using PowerBI

Benefits

• Flexible work policy with option to work remotely 2 days a week
• Hybrid option
• Great benefits and perks
• Equal Opportunity Employer
• Committed to the full inclusion of all qualified individuals