Service Delivery Coordinator

As the IT Service Delivery Coordinator, you will optimize enterprise-wide IT service delivery, develop strong relationships and foster collaboration across internal teams, and lead process improvements. You will also ensure a high-quality, seamless user experience across all IT interfaces. The ideal candidate will be customer service focused, detail-oriented with exceptional problem-solving skills, and the ability to handle multiple projects simultaneously.

Requirements

• A minimum of 5 years in IT Service Delivery experience
• At least 3 years of experience in evaluating IT needs with end users, strong problem-solving skills, and the ability to troubleshoot technical issues effectively
• 2+ years capturing requirements and coordinating small projects
• Strong analytical and problem-solving skills
• Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user-friendly language, and employ a proactive approach to problem-solving
• Experience with ServiceNow and a proven history of successful process improvement implementations is a plus
• Knowledge of AV equipment, networking equipment, network and voice services
• ITIL v3 or v4 certification is a plus
• Bachelor's Degree preferred

Benefits

• Competitive compensation
• 401K match and benefits that start day 1
• Flexible work schedules
• Paid vacation and holiday time
• Sick time, and dependent sick time
• Company-matched 401k plan
• Adoption reimbursement
• Tuition reimbursement
• Vendor discounts
• Employment referral program
• AD&D insurance
• Pre-taxed accounts
• Voluntary legal plan
• B&V Credit Union
• Performance-based bonus program