Service Delivery Lead

Holland America Line is seeking a Service Delivery Lead to work with the IT Service Delivery and Infrastructure team. The role involves ensuring efficient and effective IT services, monitoring service levels, and leading incident management processes.

Requirements

• 2 years in Information Technology
• 2 years in Corporate Environment
• 2 years of end-user IT Support (help desk, Network operations, Contact Center operations)
• 2 years in Data Analytics (preferred)
• Excellent knowledge of MS Excel including formulas and graphs
• Working knowledge of IAM, AD and VPN / Citrix / VDI / IP telephony principles
• Working knowledge of technologies such as End User Compute, LAN/WAN, databases, applications, storage, API, cloud
• Working knowledge of ServiceNow, SharePoint, Confluence, and Jira
• Able to identify technical dependencies between various application and infrastructure components
• Strong service delivery and customer service orientation
• Excellent written and oral communication skills

Benefits

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives