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Cubic Corporation
Service Delivery Lead
Join Cubic Corporation in Dublin as a Service Delivery Lead. Leverage ServiceNow skills to manage customer relationships and ensure ITIL-compliant service delivery.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 28, 2025
We are seeking a Service Delivery Lead to build and maintain strong working relationships with customers, manage customer relationships, and oversee the delivery of contractual obligations. The ideal candidate will have experience in service roles, ITIL processes, and standard IT service management systems.
Requirements
- A-level education or equivalent
- ITIL 3/4 Foundation Certificate
- Experience in a Service role / environment ideally aligned to ITIL processes
- Experience of working with standard IT Service management systems e.g. ServiceNow
- Degree level education or equivalent experience
- ITIL practitioner or above
- Driving license
- Experience working in a matrix organization
- Ability to demonstrate / reference team working to facilitate customer service delivery in a tight time scale
- Experience of interpreting and analysing data relating to Service metrics e.g Fault / Request KPIs or trend identification
Requirements Summary
2-5 years of experience in a service role, ITIL processes, and standard IT service management systems
