Service Delivery Lead

The Service Delivery Lead will build and maintain relationships with customers, oversee contractual obligations, and manage internal teams to improve device performance and meet key metrics. The role requires a strong working relationship with customers, internal departments, and sub-contractors, as well as the ability to identify and implement process improvements.

Requirements

• A-level education or equivalent
• ITIL 3/4 Foundation Certificate
• Experience in a Service role / environment ideally aligned to ITIL processes
• Experience of working with standard IT Service management systems e.g. ServiceNow
• Driving license

Benefits

• Compliance with company policy and procedures
• Compliance with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures