Service Delivery Leader

The Service Delivery Leader will provide departmental guidance, foster strong interaction with vendors and internal departments, and meet customer requirements while fulfilling business needs.

Requirements

• Bachelor’s Degree preferred or a minimum of 3-5 years of experience in a similar service delivery position
• Flexible demeanor with the fortitude to manage multiple tasks in a fast-paced, dynamic environment while meeting critical deadlines
• Strong communication and interpersonal skills, including the ability to interface with multiple organizations and management levels
• Troubleshooting, problem-solving, and analytical skills
• Ability to work independently as well as in a team environment
• Proficient knowledge of Microsoft Office, ServiceNow, NetSuite, and/or BluLogix

Benefits

• Medical, dental, and vision plans
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
• Income protection through disability and life insurance
• 401(k) with company match
• Unlimited PTO
• Paid company holidays
• Hybrid/remote work
• Paid bonding leave for eligible employees
• Employee discounts
• Access to our Employee Assistance Program (EAP)
• Accident, critical illness, long-term care, and hospital indemnity coverages
• Legal and identity theft protection
• Pet insurance
• Supplemental life insurances
• Referral bonuses
• Charitable donation matching
• Allowances for eligible roles