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1GLOBAL
Service Delivery Manager - 6-month FTC
Join 1GLOBAL as a Service Delivery Manager in London (6-month FTC). Lead service delivery using ServiceNow, manage incidents, and support clients.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Asset Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 1, 2025
1GLOBAL is seeking a Service Delivery Manager to lead onsite service delivery operations for a major financial services client. The SDM will be responsible for coordinating service delivery, managing incidents, and delivering end-user support.
Requirements
- Proven experience as a Service Delivery Manager or in a similar client-facing operational role.
- Strong background in telecommunications or mobile services is highly preferred.
- Excellent communication and stakeholder management skills.
- Practical experience with mobile service deployments and device management logistics.
- Proficiency with ITSM tools (e.g., ServiceNow) and procurement/order management systems.
- Highly organized with the ability to manage competing priorities and time-sensitive tasks.
- Experience working with enterprise-level clients, particularly in regulated environments, is a strong advantage.
Benefits
- Growth Opportunities
- Major Transaction Exposure
- Work with a Talented Team
- Dynamic Work Environment
- Professional Development
- International Experience
- Open Communication Culture
- Get Things Done Attitude
Requirements Summary
Proven experience in Service Delivery Management, strong background in telecommunications, excellent communication skills, and experience working with enterprise-level clients
