Service Delivery Manager - Hybrid (Jersey City, Morristown, or Raleigh),

We are seeking an experienced Service Delivery Manager to spearhead our End User Support projects. The ideal candidate will have a sharp business mind, familiarity with End User Engineering, Support and IT Operations, and proven ability to strategize and implement program initiatives.

Requirements

• 5+ years of experience working in IT organizations
• 5+ years of hands-on experience with product, project, or portfolio & program management
• Exceptional skills in project leadership, time management, facilitation, and organization
• Experience communicating with End Users
• Experience in managing stakeholders
• Outstanding knowledge of IT service management and change management principles
• Ability to make decisions in a fast-paced, deadline-driven, and rapidly changing environment
• Broad understanding of usability and user experience best practices
• Experience delivering enterprise class software products to a global audience
• Strong diplomatic and consensus building skills
• Experience with JIRA and Project Planning / Road mapping software
• Experience with ServiceNow
• Experience with Reporting and Analytics
• Demonstrated experience with managing End User-facing projects
• Experience with executive and stakeholder presentations and status reviews

Benefits

• Click here to learn more on available benefits.