Service Delivery Manager - Telco & Banking - 6-month FTC

1GLOBAL is seeking a highly experienced Service Delivery Manager to lead the onsite service delivery operations for a major financial services client. The SDM will be a primary point of contact for day-to-day mobile operations, coordinating services, managing incidents, overseeing mobile device logistics, and delivering end-user support across multiple regions. This role offers a 6-month fixed-term contract with potential for extension based on business needs.

Requirements

• Proven experience as a Service Delivery Manager or similar role.
• Strong background in telecommunications or mobile services.
• Excellent communication and stakeholder management skills.
• Practical experience with mobile service deployments and device management.
• Proficiency with ITSM tools (e.g., ServiceNow).
• Highly organized with time management skills.
• Experience working with enterprise-level clients.

Benefits

• Growth Opportunities
• Major Transaction Exposure
• Dynamic Work Environment
• Professional Development
• International Experience
• Open Communication Culture
• Get Things Done Attitude