Service Delivery Manager-1

Charles River Development (CRD) is seeking a Service Delivery Manager to enhance long-term relationships with customers through daily control of and continuous review and improvement of Operations and Support processes. The role will work closely with Global and Regional Heads of Delivery to ensure operational control gates are observed and escalate risks to the steering group and executive management layer.

Requirements

• Minimum 8 years of Financial / Software Services industry background with financial market information systems preferred.
• Experience in Services / SaaS environment with a focus on Service Management
• Demonstrate leveraging a strong analytical mindset to generate Management Information using ServiceNow and SalesForce
• Experience in leading high performing technical teams and ability to motivate staff in high pressure environments.
• Demonstrable history of identifying and delivering process improvement, including exceptional prioritisation skills.
• Proven ability to partner with various internal departments to deliver superior customer service.
• Have an established successful Client Management and Support record of accomplishment.
• Front, Middle and Back Office, as well as instrument type knowledge across equities, fixed income, derivatives, FX etc.
• Understanding of multi-tier technical architectures and relational database structures. Familiarity with SQL, FIX, Crystal Reports, messaging, and web services a plus.
• Demonstrated ability to meet self-imposed deadlines with proactive management skills to drive team outcomes and deliverables.
• Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
• Bachelor’s Degree from a university or college in Business Management, Economics, Finance, Computer Science, Engineering or the like.

Benefits

• Generous medical care
• Insurance
• Savings plans
• Flexible Work Program
• Development programs
• Paid volunteer days
• Matching gift program
• Employee networks