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Devoteam
Service Delivery Manager H/F
Service Delivery Manager at Devoteam (Île-de-France). Lead production management & client relationships using ServiceNow ITSM expertise. ITIL 4, incident/change management, multi-environment ops. 3+ yrs required.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 14, 2025
Devoteam is a leader in digital strategy consulting, technological platforms, cybersecurity, and business transformation. We are looking for a Service Delivery Manager to become the Run reference for our clients, ensuring complete production management, establishing a direct and privileged relationship with the client, and contributing actively to the strategy of industrializing RUN processes.
Requirements
- Master ITIL 4 processes and proven experience in managing incidents, problems, and changes.
- Good understanding of production environments: Mainframe, Systems, Middleware, Ordonnanceur, Network, Telecom, Cloud, Security.
- Master of an ITSM tool (ServiceNow, Jira, etc.).
- Ability to produce and analyze quality of service tracking indicators.
- Excellent written expression: for the production of reports and Post Incident Reports.
- Appreciated knowledge in crisis management and transverse coordination.
Requirements Summary
3+ years of experience in an operational management, delivery IT, or RUN management function, with a good mastery of English and experience managing a multi-actor or sensitive environment
