Service Delivery Manager (Hyperscalers) (Preferably Saudi)

The IT Service Delivery Manager (ITSDM) is responsible for ensuring the efficient and effective delivery of IT services to meet business needs within a multi-cloud environment.

Requirements

• Bachelor’s degree in IT, Computer Science, or related field
• 15+ years of experience in IT Service Management, IT Operations, or a similar role
• Expertise in multi-cloud environments, particularly OCI and GCP
• Strong understanding of ITIL frameworks, ITSM tools (e.g., ServiceNow, BMC Remedy), and IT governance best practices
• Experience in managing IT support teams and vendors in a multi-cloud or hybrid IT environment
• Strong understanding of OCI IAM, GCP IAM, networking, security policies, and cloud automation
• Excellent problem-solving, analytical, and decision-making skills
• Strong leadership, communication, and stakeholder management abilities
• Experience with incident management, change management, and IT project management
• Certifications in OCI and GCP (e.g., OCI Architect Professional, Google Professional Cloud Architect) are highly desirable