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Shuvel Digital
Service Desk-15194- (Hybrid)
Service Desk Analyst at Shuvel Digital, Virginia (Hybrid). 24/7 technical support via calls, email, web queues. ServiceNow ticketing, troubleshooting, issue resolution. IT knowledge required. PTO, 401k, retirement.
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 21, 2025
The Service Desk is a fast-paced environment that operates 24/7 to support our enterprise. Our vision is to provide customers with a service-oriented, single point of contact within ETS for issue resolution and request fulfillment.
Requirements
- Respond to inbound calls daily to provide technical support/troubleshooting
- Provide support via web queues, outbound interactions, and emails
- Leverage resources to resolve technical issues timely
- Attend weekly staff/mentor meetings
- Adhere to ETS Navy Federal practices, policies, and procedures
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
Requirements Summary
Must have knowledge of IT, basic troubleshooting skills, and experience with customer service
