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City of New York
Service Desk Agent
Join the City of New York as a Service Desk Agent in NYC. Provide tech support using ServiceNow, troubleshoot issues, and enhance customer service. Benefits include medical plans and a pension.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 17, 2025
The Service Desk Agent provides technical support for NYCHA staff, resolving basic technology issues and maintaining accurate records in the ServiceNow system. The role involves troubleshooting, escalation, and communication with customers, as well as creating documentation and training materials. The ideal candidate will have excellent customer service skills and experience working with IT systems.
Requirements
- Baccalaureate degree from an accredited college or university
- Associate degree from an accredited college or university and two years of experience responding to inquiries
- Four-year high school diploma or its equivalent and four years of experience as described above
- Satisfactory combination of education and experience
Benefits
- Choice of medical coverage plans
- Deferred compensation plans
- Defined pension benefit plan as a member of the New York City Employees' Retirement System (NYCERS)
Requirements Summary
4-year degree or 2-4 years of experience in customer service, help desk, or public information capacity
