Service Desk Agent

Foxway Service Desk is seeking a Service Desk Agent to join them on a 6-month fixed-term contract in Växjö, Sweden. The role involves managing customer orders, resolving issues, and ensuring a seamless customer experience. The ideal candidate will be passionate about customer service and eager to contribute to a dynamic team.

Requirements

• 2+ years of experience in a Service Desk, Help Desk, or similar administrative role.
• Strong administrative and organizational skills.
• Good understanding of operating systems (Windows/macOS) and the Microsoft Office Suite.
• Experience with ERP systems (e.g., Jeeves) and ticketing systems (e.g., ServiceNow).
• Excellent communication skills in Swedish and English (written and spoken).

Benefits

• Competitive pension
• Insurance
• Health benefits
• Employee discounts
• Career development opportunities
• Team engagement