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SGS
Service Desk Agent
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 10, 2025
SGS is seeking a Service Desk Agent to manage incident and request tickets, ensuring continuity of technological tools for users. Responsibilities include handling tickets, escalating issues, data analysis, and process improvement. The ideal candidate will have a strong understanding of ITIL and ServiceNow.
Requirements
- Professionals from Technical or University Courses in Systems, Electronics, Networks and Communications and/or related fields.
- Minimum of 2 years of experience in support area and 1 year in similar roles.
- Experience in Level 1 and Level 2 support for users.
- Knowledge of ITIL 4 – Incident management and change management.
- Knowledge and management of IT equipment and software.
- Management of KPIs (attention indicators in Help Desk).
- Management of the tickets platform such as ServiceNow.
- Management of remote equipment and VPN connection.
- Attendance in Callao or Provinces
Benefits
- Enrollment in the payroll
- Life insurance
- Constant training
- Corporate agreements
Requirements Summary
Technical/university degree & 2+ years experience in IT support. Level 1 & 2 experience. ITIL 4 knowledge
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