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Softtek
Service Desk Agent
Service Desk Agent at Softtek, Aguascalientes. Level 1 support specialist with WFM expertise, ServiceNow ticketing, ITIL framework knowledge, advanced Excel, and Windows 10 proficiency required.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Change Management
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 17, 2025
Customer Service & Level 1 Support Specialist with experience in Workforce Management (WFM) and proficiency in WFM software, Excel, and ITIL framework.
Requirements
- 1+ year in Workforce Management (WFM), preferably in contact centers with at least 12 employees.
- Hands-on experience with WFM software (scheduling, performance tracking, reporting).
- Advanced Excel (formulas, pivot tables, graphing, macros).
- Strong knowledge of Windows 10 environment.
- Familiarity with ticketing tools (Remedy, HP Service Manager, ServiceNow).
- Solid understanding of ITIL framework (Incident, Service Request, Problem, Change Management).
Requirements Summary
1+ year WFM experience, hands-on WFM software experience, advanced Excel skills
Apply now
Aguascalientes City
|
Aguascalientes
Mexico
Entry Level
In-Person
Full Time
