Join the City of New York as a Service Desk Agent in NYC. Provide tech support using ServiceNow, troubleshoot issues, and enhance customer service. Benefits include medical plans and a pension.
The Service Desk Agent provides technical support for NYCHA staff, resolving basic technology issues and maintaining accurate records in the ServiceNow system. The role involves troubleshooting, escalation, and communication with customers, as well as creating documentation and training materials. The ideal candidate will have excellent customer service skills and experience working with IT systems.