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Abacus Solutions Group LLC
Service Desk Agent
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 15, 2025
Abacus Solutions Group is hiring a Service Desk Agent to provide telephone technical support for FAA and non-FAA users. This role requires excellent communication skills, problem-solving abilities, and proficiency in supporting software and hardware issues, while also documenting processes and contributing to knowledge base improvement. The position is fully remote and requires 24/7 availability.
Requirements
- Excellent communication skills
- Dependability and a positive attitude
- Strong problem-solving skills
- Technical proficiency with MS Office, Windows, Active Directory, Networks
- Help Desk Institute (HDI) Certification
- U.S. Citizenship and ability to pass a Federal Background Investigation
Requirements Summary
US citizenship with background check and pass a federal background investigation. 2-year tech experience or high school degree + 2 yrs of experience. HDI certification is required
