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Enviri Corporation
Service Desk Analyst - II
Join Enviri Corporation as a Service Desk Analyst - II in Hyderabad. Leverage ServiceNow skills to provide technical support, manage helpdesk tickets, and ensure IT security.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 4, 2025
Service Desk Analyst - II will provide technical support, troubleshoot issues, and manage helpdesk tickets. The role requires strong technical and communication skills, with experience in Autopilot, MDM, Office365, and IT security tools.
Requirements
- Knowledge of Autopilot, MDM etc.
- Knowledge of device deployment and management solutions
- Office365 (including but not limited to office apps, Teams, ODFB, Power BI)
- EndPoint (Systems & Mobile Phones) Technical trouble shooting and problem-solving skills
- IT Security Tools: Familiarity with various security tools and best practices
- Active Directory: Experience with managing and troubleshooting Active Directory
- Oral & Written communication skills to effectively communicate with end-users in clear, understandable and concise non-technical terms
- Ability to write technical documentation
- Flexible/adaptable
- Customer Service Focused
- At least 3 years’ experience in a related role
Benefits
- Good to have: Microsoft certification – MCSE, MTA etc.
- A+ or equivalent Understanding of computer and server hardware
- ITIL
- ServiceNow or other cloud-based Help Desk system
- Use of remote troubleshooting tools e.g., Zoho
- Azure Basics
Requirements Summary
3+ years of experience in a related role, with technical skills in Autopilot, MDM, Office365, and IT security tools, and strong communication skills
