Service Desk Analyst - L2

As a Level 2 Service Desk Analyst, you will be the first point of contact for end-users seeking technical assistance, providing first-level technical support via phone, chat, or ticketing system, and troubleshooting and resolving common issues related to Windows OS, Microsoft 365 applications, and basic hardware issues.

Requirements

• 1+ years of experience in a technical support or service desk role
• Strong knowledge of Windows 10/11, Microsoft Office 365, and common desktop applications
• Familiarity with Active Directory, ticketing systems (preferred ServiceNow), and remote desktop tools

Benefits

• Flexible benefits package tailored to your needs
• Premium medical services for employees and family members
• Life & Disability Insurance for employees and family members
• Profitable Voluntary Pension Fund
• Social Fund benefits: holiday bonuses, kindergarten allowances, etc.
• Integration and cultural events for employees
• Reward and recognition programs for high performers
• Employee Referral bonuses
• Relocation assistance: accommodation, travel, and other covered expenses