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GovCIO
Service Desk Analyst - SME (Team Lead)
Join GovCIO as a Service Desk Analyst - Team Lead (Remote, US). Leverage ServiceNow skills to enhance IT support, manage remote teams, and ensure SLAs. Benefits include training, EAP, and flexible work.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 19, 2025
GovCIO is hiring a Service Desk Analyst – Team Lead to provide first-line technical support to end-users, resolving IT hardware and software issues. This fully remote position within the United States will monitor service delivery, improve customer satisfaction, and ensure SLAs are met. The team lead role requires monitoring all service desk activities to mitigate future issues.
Requirements
- Advanced computer literacy skills
- Experience managing remote staff
- Experience with ServiceNow or similar ticketing systems
- Experience troubleshooting Windows 11, Microsoft 365, computer hardware and iOS mobile devices
- Experience using Active Directory in a corporate domain environment
- Experience with project related tasks
- Must be able to acquire an Public Trust Clearance
Benefits
- Employee Assistance Program (EAP)
- Corporate Discounts
- Learning & Development platform, to include certification preparation content
- Training, Education and Certification Assistance*
- Referral Bonus Program
- Internal Mobility Program
- Pet Insurance
- Flexible Work Environment
Requirements Summary
Bachelor's degree & 3-5 yrs experience. Advanced computer skills & managing remote staff. ServiceNow experience preferred. Must have public trust clearance
Apply now
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United States
United States
Mid-Level
Remote
Full Time
55000-62100 USD/year
