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DMI
Service Desk Analyst – Tier 2
Join DMI as a Tier 2 Service Desk Analyst in Arlington, VA. Leverage your ServiceNow skills to resolve complex issues and support federal clients. Benefits include wellness and development programs.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 29, 2025
DMI is seeking a skilled and customer-focused Service Desk Analyst – Tier 2 to support a federal client in Arlington, VA. This position plays a key role in resolving complex technical issues and providing escalated support to end users.
Requirements
- 4–5 years of experience in a Service Desk or technical support role, with a strong track record in Tier 1 support.
- Proficiency with Microsoft Office products and Windows Operating Systems.
- Solid experience with ServiceNow or similar IT Service Management (ITSM) platforms.
Benefits
- Convenience/Concierge
- Development
- Financial
- Recognition
- Wellness
Requirements Summary
4-5 years of experience in Service Desk or technical support, proficiency in Microsoft Office and Windows Operating Systems, and experience with ServiceNow or similar ITSM platforms
